- Download Microsoft Network Monitor Tool from the following link and install it on the client. http://www.microsoft.com/downloads/details.aspx?FamilyID=983b941d-06cb-4658-b7f6-3088333d062f&displaylang=en
- Start Network Monitor at Start -> Program -> Microsoft Network Monitor 3.4 -> Microsoft Network Monitor 3.4 on the client.
- On the left-panel, check the LAN connection and unchecked the other unnecessary connections on the client.
- Click Tools, click Options, switch to the Capture tap, and set the Temporary capture file size (MB) to 200 on the client.
- Click Create a new capture tap, click Start on the Capture menu in the Network Monitor window.
- After you have captured what you need, click Stop on the Capture menu on the client, and click File->Save as to save the captured files.
- Collect MPS report log on the client. To do this,
- Download Microsoft Product Support Reports tool from the following link, according to your system architecture. http://www.microsoft.com/downloads/details.aspx?FamilyId=CEBF3C7C-7CA5-408F-88B7-F9C79B7306C0&displaylang=en
- Right click on downloaded mpsreports_x86.exe or mpsreports_x64.exe, and choose Run as Administrator.
- Agree the License Agreement, and choose This Computer.
- Select General, Internet and Networking, Business Networks, Server Components, and click Next.
- After finishing collecting logs, please choose Save the result to save it to a .CAB file.
Marc Kean 